Comments on: Problem with mobile phone company what can i do?

By: CLYDE

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By: once_upn_atime

once_upn_atime — Sun, 06 Dec 2009 10:55:50 +0000

First, legally they must have a signed agreement. Even if they contacted you on the phone, they needed to send you a hard copy agreement to sign and return/fax. If you did not sign this agreement, or initial something on-line, then they have no right to bill you for it. However, this is voided if you use the equipment they sent you or don’t respond within 90 days. Call Customer Service, firmly, but politely ask to talk to a manager… then tactfully ask that they fix you credit, credit your account or you will have to take steps through your legal team.

By: Spell Check!

Spell Check! — Sat, 05 Dec 2009 00:14:26 +0000

Gather up all the information you have: e.g. dates and amounts, and any paperwork the mobile ‘phone company sent you, and find a lawyer.
If you were an Australian, I’d say, go to legal aid: I don’t know if that is an option where you are.
There are also financial advisors attached to some charities, normally they help people to work out how to handle seemingly overwhelming debts, but I think they would also consider taking your case on.
Do you have a department of consumer affairs where you live? They also might be very interested to hear what this mob of daylight robbers has done to you. Depending upon the laws where you live, it may be possible to prosecute these people for obtaining money fraudulently. I hope it is.

Good luck.

By: mary@

mary@ — Fri, 04 Dec 2009 15:33:26 +0000

I think it was a bad idea to pay them because by you paying them that’s giving them the okay that you said yes to the contract and everything that comes along with it. But in the mean time call them back, (be very firm) telling them that you never agreed to the terms of the contract and, if need be tell them that your lawyer will be contacting them (make it sound real good.) Then see what happens then. Good luck because they may brush it off because you’ve already paid……

By: DeeDee

DeeDee — Wed, 02 Dec 2009 09:44:16 +0000

speak to a solicitor

you may want to take this further as they had no right to do so and you deserve to get your money back